As part of his role as the Director of New Business Development at Wallis Printing Company, Sanders Wallis is called upon to manage a number of projects, particularly when it comes to the creation of marketing materials that are intended to draw new business in for the company. Project managers have a difficult role because there are many small tasks that they must be capable of completing in order to ensure projects are brought to fruition. The following are some of the many responsibilities that project managers must be able to meet.
Keeping The Focus On The Customer
When starting out on a new project, it can become all too easy to lose sight of the fact that what you’re doing is always intended to benefit the customer. This is especially the case if the project is intended to make internal improvements to the company, rather than offering a direct service to customers. As such, project managers must be capable of figuring out why their projects benefit the company’s clients, in addition to being capable of maintain their focus, and that of their teams, to ensure that all projects are completed to a high standard.
Creating Communication Channels
Project managers must also understand how important communication will be to the success of their projects. This means that they need to establish proper communication channels at every level of the project, as this will allow them to communicate their needs to team members, while also offering the people in the team the opportunity to discuss any ideas or concerns they have, either with the collective or individually to the project manager. The project manager must also be capable of communicating effectively with senior management.
Many new project managers end up getting caught up in minutiae and unimportant tasks when trying to manage a project, so those who want to stay productive must be wary. This will allow them to give proper prioritization to the tasks that need to be completed as part of the project, while also allowing them to help team members who are having trouble focusing on the jobs that they need to be doing. They must be capable of managing the time of everybody in the team so that milestones are met and the projects eventual goal is reached.
Wallis notes that complex projects will often cause people to become stressed and frustrated. This may lead to flare ups between team members, which are only made worse if the project manager approaches arguments emotionally or, even worse, by playing favorites. As such, those who succeed tend to be able to keep calm in tense situations, allowing them to make logical decisions to the benefit of both the group and the project.