Sanders Wallis, the Director of New Business Development for Wallis Printing, has been working in the client based industries of real estate and printing for most of his life. He enjoys working with people, but admits that it can be difficult to succeed in customer service.
The most important piece of advice for those focusing on customer service is to communicate clearly and honestly. This leads to a relationship of trust with clients, who will rely upon you for advice. Clear communication also ensures that you are both on the same page and any problems can be resolved easily.
Personalizes customer service to meet the needs of the individual is another essential tip. Think about the representative of a company as a person, and deal with them on this basis, rather than trying to meet the needs of the entire company. This will make your task seem much smaller, and easier to carry out.
Maximizing efficiency is the next key ingredient of a good customer service team. Teach your employees strategies for effectively working with clients rather than leaving them to their own devices and your productivity with increase hugely. Employees will appreciate the clear directives and feel more confident in their work if they are educated on proven strategies.
Sanders Wallis believes that companies can improve their customer service by communicating clearly, personalizing their service and maximizing efficiency by educating employees. These strategies can work in any industry with effective results and an increase in client satisfaction.