Timothy Sanders Wallis, 22, is focused on his customers – and on providing each business he serves with the service and solutions they need to be at their best. A printing professional at the local, family-owned Wallis Printing, Wallis knows it’s his company’s commitment to a great customer experience that sets them apart from the local competition, and which has helped cultivate the local clientele that has sustained his firm for more than 50 years.
As Timothy Sanders Wallis, knows well, great customer service is not a complex idea – but rather a combination of and commitment to several small behaviors that can end up making a big difference. These include:
Rather than trying to sell the customer on a service or product, it’s important to listen to their needs and to build solutions that meet those ends.
Nobody likes to be ignored. Taking time to get back to customers quickly, and to resolve issues fast, is what keeps customers coming back well into the future.